Consumer trust in an Internet store
نویسندگان
چکیده
Sirkka L. Jarvenpaa a, Noam Tractinsky b and Michael Vitale c a Department of Management Science and Information Systems, CBA 5.202, B6500, University of Texas at Austin, Austin, TX 78712-1175, USA E-mail: [email protected] b Industrial Engineering and Management, Ben-Gurion University, Beer Sheva 84105, Israel E-mail: [email protected] c Melbourne Business School, The University of Melbourne, Carlton 3053, Victoria, Australia E-mail: [email protected]
منابع مشابه
The Effects of Trust-Assuring Arguments on Consumer Trust in Internet Stores
The difficulty Internet stores face in developing consumer trust is an ongoing impediment to the proliferation of Internet shopping. In order to develop consumer trust, many e-commerce strategies and Website features have been proposed in the IS discipline. Trust-assuring arguments are one proposed feature and refer to a statement or statements offering support for a claim made by an Internet s...
متن کاملConsumer Trust in an Internet Store: A Cross-Cultural Validation
Many have speculated that trust plays a critical role in stimulating consumer purchases over the Internet. nature of the Internet raises questions about the robustness of trust effects across cultures. Culture may also affect the antecedents of consumer trust; that is, consumers in different cultures might have differing expectations of what makes a web merchant trustworthy. Here we report on a...
متن کاملShort Arguments for Seals of Approval and Portal Affiliation: Building Consumer Trust in Online Shopping
The present study reviews two features that have the potential to increase consumer trust in Internet stores: (1) short arguments that explain the meaning of seals of approval and (2) the establishment of portal affiliation. The present study draws on previous research to argue that the effects of seals of approval on consumer trust are limited if consumers are not familiar with the meanings of...
متن کاملPerils of Internet fraud: an empirical investigation of deception and trust with experienced Internet consumers
How well can experienced Internet shoppers detect new forms of seller deception on the Internet? This study examines consumer evaluations of a real commercial web site and a fraudulent site that imitates it. The forged site contains malicious manipulations designed to increase trust in the site, decrease perceived risk, and ultimately increase the likelihood that visitors would buy from it. Bes...
متن کاملLooking without Seeing: Understanding the Detection of Internet Deception
An increasing number of consumers are victimized by deceptive practices over the Internet (e.g., frauds, misleading advertisements). This paper investigates (1) how consumers respond to the perception that an Internet store is deceptive, and (2) why this perception is often inaccurate, i.e. why consumers mistake a deceptive store for a clean one, or vice versa. To answer these questions we draw...
متن کاملOn Consumer Confidence in the Online Store
The convenience brought by the online store is more than a physical store, but the development of China's Internet store is also in its infancy, at present, there are a number of related thesis for the network which study the trust, but the result observed in the research is related to most of the trust before buying and e-commerce environment of trust, Therefore, the primary focus of this stud...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
- Information Technology and Management
دوره 1 شماره
صفحات -
تاریخ انتشار 2000